Carefree holidays in Hochsoelden

Especially us in Tyrol, we try our best to make your holiday and tourism in general as safe as possible. As anywhere else, there can be an increase in positive cases. Should our region, i.e. the Ötztal valley, become an area of high risk due to increasing numbers and if the government decides that a negative test is not enough to get back home, we will of course cancel your holiday free of charge and we will repay deposits.

1. Exclusive access to Soelden’s ski resort thanks to the new Hochsoelden gondola. Guests will reach Giggijoch mountain station within 6 minutes - no queuing and have then access to the entire ski area.

2. We have organised a dedicated testing station for our guests directly located in Hochsoelden, offering a test result within 24 hours for a quarantine-free return. Furthermore, we have developed a common hygiene concept of all hotels in Hochsoelden for a safe and carefree holiday with us.

3. Snow guarantee due to the high altitude at over 2000m above sea level with direct access to the glaciers.

We go further together - for our guests, our employees and us!


  • Exclusive access to Soelden’s ski resort thanks to the new Hochsoelden gondola. Guests will reach Giggijoch mountain station within 6 minutes - no queuing and have then access to the entire ski area.
  • We have organised a dedicated testing station for our guests directly located in Hochsoelden, offering a test result within 24 hours for a quarantine-free return. Furthermore, we have developed a common hygiene concept of all hotels in Hochsoelden for a safe and carefree holiday with us.
  • Snow guarantee due to the high altitude at over 2000m above sea level with direct access to the glaciers
  • At our buffet in the restaurant we have adapted our offer to the requirements. And if you don't want to go to the buffet yourself this year, that's no problem either. We have thought of that as well.
  • We have also reinvented and expanded our lunch menu so that our guests can take further advantage of our top location amidst the vast ski resort for a relaxed lunch break on what is probably the most beautiful sun terrace in the Ötztal valley.
  • Masks are compulsory in the entire ski resort, in all gondolas and lifts as well as in all huts and restaurants.
HERE ARE SOME SPECIFIC EXAMPLES TO EXPLAIN THE CANCELLATION COVERAGE.

There is coverage in the event that you as an insured customer cannot commence or have to break off the trip:

  • because you will have an elevated temperature, even if a later test result is negative or you have tested positive for COVID-19 without showing any symptoms.
  • because you get COVID-19 symptoms.
  • because a close relative or a person living in the same household has developed COVID-19 and your presence is urgently required.
  • because a close relative in the joint household is sick with COVID-19 and you therefore have to go into quarantine.

However, there is no cancellation protection if you cannot or do not want to take the trip because you are a risk patient or - even as a risk patient - you are worried about infection due to the increasing number of cases at your holiday destination.

We guarantee a safe and easy return journey - without quarantine.

We have long thought about this and have managed to find a good and fair middle ground with regards to our cancellation policy. Despite the serious economic consequences, the health of our employees and guests is our top priority.

Money back until the end

There is a travel warning with mandatory quarantine - what now? Especially us in Tyrol, we try our best to make your holiday and tourism in general as safe as possible. As anywhere else, there can be an increase in positive cases. Should our region, i.e. the Ötztal valley, become an area of high risk due to increasing numbers and if the government decides that a negative test is not enough to get back home, we will of course cancel your holiday free of charge and we will repay deposits.

There is a general travel warning that is overruled if you can provide a negative test result - what now? A general travel warning does not constitute a travel ban. We do everything we can to ensure that our guests have a carefree holiday despite these difficult times. There will be a testing station in Soelden during the winter season to ensure that nothing stands in the way of a safe return to work. This is not enough for us. We will set up a separate testing station for our guests in Hochsoelden. Usually, you will receive the results from the laboratory directly to their mobile phones within 24 hours. For very urgent cases we can also organise a recognised quick test with a result within 3 hours for you (EUR 144,00).

Our general cancellation policy apply under the following circumstances: For arrivals until the 18th December, cancellation is free of charge up until 14 days prior to arrival. For arrivals from 19th December onwards, cancellation is free of charge up until 30 days prior to arrival. After that 90% of the cost of travel must be paid. We always advise our guests to take out travel cancellation insurance from at www.europaeische.at. 

Please remember that we will continuously adapt our guidelines to the ever new requirements and measures. In the event that a 5-day quarantine obligation remains for our guests, we will adjust our cancellation period. We will guarantee you a risk-free booking with free cancellation up to 48 hours before arrival. Down payments are paid back!

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Electric Mountain Festival Winterfinale

von 08.04. bis 14.04.2024

Berge voller Beats: Das ELECTRIC MOUNTAIN FESTIVAL 2024 liefert fünf Tage lang den ultimativen Remix aus Ski-Fun, Dance-Music und Top-Kulinarik.